Virtual October strives to have quick turnaround times in response to clients’ IT issues. In my opinion, the response time Virtual October has provided has been very reasonable based on the severity of the situation. For example, we have received a one day turnaround on hard drive crashes and for smaller issues the response times are within half an hour. We like receiving a quick email response noting that their ticket is the queue and a tech has been assigned to him who is working on the issue. This process gives us the confidence that the issue is being handled."

Gettysburg Tours and GHE (Gettysburg, PA)

I have considered many local resellers of Windows products and services and I made the decision of moving with Virtual October because of their reliability and quick response. I need security, I need a quick turn around and I need stability…Virtual October provides just that. There is a million viruses out there on the internet, and a simple virus can bring your company down sometimes for weeks, but having Virtual October’s protection and security allows my company to be more productive, more available and my users are more relaxed knowing that if anything happens, the downtime will be very minimal if any. Companies also need to have licenses, without proper licenses Microsoft will not provide support. The money we could have lost for not having the correct licenses is astronomical compared to the small amount we spent acquiring the correct licenses. If I would have selected another company, I would still be stuck with an unreliable server. Thank you for helping us at Quinn Flags in Hanover PA to get us up and running in such a short time. Again, thank you for your support and reliability, your services are simply PRICELESS!!”

Quinn Flags (Hanover PA)

Greg Saubel

"Thankfully the Virtual Data Vault was installed. When our main system crashed we couldn't update pricing, we couldn't verify pricing, we couldn't do a lot. As soon as we got the hard drive the next day, a tech was walked through reloading it exactly to the point before we went down, no data loss at all, and a very quick turn-around. I don’t have to worry about backups anymore."

Saubel’s Markets

"Virtual October is prompt, courteous and very professional. We were able to purchase a new server based on their recommendations. They installed it, transferred all our data and miscellaneous software without any employee missing any productivity time. Since hiring Virtual October we have experienced a noticeable decrease in service calls related to our network. They have the knowledge and experience to make recommendations to us that prevent possible system problems before they happen. This keeps our productivity maximized. Keep up the good work!

Basically what I would tell people is since Virtual October has come on board here with Mt Joy Township our service has been excellent. Our former company that we used to use was not very responsive to our problems or our needs. They didn't seem to be very knowledgeable of new products, services and trends that are available out there in the real world. And since Virtual October has been helping us our problems are not as many. When we do have problems they are solved quickly. The Virtual October staff is very friendly to deal with; very willing to help. I have called several times and asked some questions that have enabled me personally to fix some of the computer problems here, which I have never experienced with the former company. It was always "Well, we'll get there when we can and look at it ourselves." I appreciate the opportunity to be able to do a quick fix myself and save the township some money anywhere I can. Virtual October has been very responsive to that. I would say to someone who is on the fence, definitely give Virtual October a chance. I've passed Virtual October's name to some friends and other businesses. I would say the service is very reliable, very courteous and very professional. And I like working with Virtual October.

Thanks for your help today with our file restore from the server. The file that was accidentally overwritten was critical to our borough office utility billing. It's nice to know that your local computer help is a call, click or chat away. The Office Staff says thank you, thank you, thank you!!"

Borough Manager
Mount Joy Township, Palmyra Borough, PA

"Wow! Today I used Live Help! The response to my computer problem was immediate. I didn't have to wait around for someone to call me back. I didn't have to wonder if my email was disappearing into an inbox. The response was instant and the service was great. I could not have asked for it to be done any quicker!! Keep up the good work."

Township Secretary
Mt Joy Twp, PA

"The staff at Virtual October is very informative and knowledgeable. They have really good incite in how to improve computer efficiencies. At the same time they are also down to earth. They are good at explaining tech stuff for anyone to understand. They have extensive knowledge and ability to make suggestions to improve our systems."

York PA

Gloria Ernst

"Thank you for your patience, understanding and kindness to those of us who are not completely computer literate!"

St Joseph’s Parish Hanover
Hanover PA

"Virtual October provides instant service. When our server went down, you were available right away to help us through the rough part."

Carlisle PA

Misiker Kebede

"Thank you...Thank you...Thank you!! You saved the day once again.

It is so great that you are able to get us up and running quickly and you can do it all remotely. That is a big help to us. Not only that you tackle our tech needs but you maintain the server with all the patches and updates so that problems are dramatically minimized. Keep up the good work!"

Ethiopian Outreach Ministry and Spreading Grace Ministry - York PA

"We have been with Virtual October for about a year now. We recently experienced a server failure on a machine that was not originally supplied by Virtual October. They came in and stabilized our operating environment. They recovered our old server from the crash using Virtual October machinery and resources. They then installed a new server and operating system. They audited our entire file system and put our standards into place. The entire event we suffered less than a 4 hour downtime after Virtual October's arrival. They were responsive to our needs, knowledgeable about our products; Even those that were not Virtual October products. They provided an on time and on budget delivery for recovery from this event and they have our unqualified recommendation for use as a contractor. Thank you very much."

USA Spares, Inc.

"I'm really impressed at how fast things happened! We placed our order with you one day and you were installing equipment and software about two days later. You made our priorities your priorites and you quickly completed the job. Your staff is very knowledgable and explained everything in easy to understand language. Our system runs better than ever now. We rest easy knowing that the great people at Virtual October Inc. are on our side to get the job done right."

Finance Planner
York, PA

Trusted Addition To Our Law Firm

Trusted Addition To Our Law Firm

Alan Feldman has become a trusted "addition" to our law firm. He is responsive, thorough, and honest and gives great advice concerning technology issues and systems.

Coyne & Coyne