Virtual October, Inc

The big part is deciding when to call

When you have decided that it's time to call for help, what you tell your support person can make a big difference in the end result. You can help keep your costs down by answering some questions on your own before you request assistance. A good support person might be able to ask all the right questions to determine what is going on, but sometimes leaving voice mail or email is the only way to start the process. By describing your situation as detailed as possible, you will be able to answer most of your support person's questions up front.